30-day returns, no drama

You can request a return within 30 days after your order is delivered.

EU customers also have a legal 14-day right of withdrawal – see Right of withdrawal (EU customers) below. Where the two differ, the option that is better for you applies.

How to return an item

1. Email toxtamurodovagulshodaa@gmail.com with your order number, the item and the reason for the return.
2. Within 1–2 business days we reply with the return address and instructions.
3. Pack the item unused, in its original packaging with all accessories, and ship it within 14 days. Send us the tracking number.

Items sent back without first requesting a return can't be accepted.

Who pays for return shipping?

Damaged or wrong item

Please check your order when it arrives. If something is damaged, defective or not what you ordered, email us a photo within 7 days of delivery and we'll make it right at no cost to you.

Refunds

We inspect returns within 3 business days of receiving them. Approved refunds go back to your original payment method within 10 business days. Your bank may need a few extra days to post it. EU customers: refunds follow the 14-day rule in the section below.

Not returnable

Gift cards, and items that are used, damaged by the customer, or missing parts or original packaging. EU customers: you can still withdraw if you opened the packaging – see the section below.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Right of withdrawal (EU customers)

If you live in the EU, you can withdraw from your purchase within 14 days after you receive the goods, without giving a reason. To do so, email us a clear statement – you can use the model form below, but you don't have to.

We refund all payments we received from you, including standard delivery costs, within 14 days of receiving your withdrawal notice. We use the same payment method you used, unless you agree otherwise. We may hold the refund until we receive the goods back or you send proof that you have sent them, whichever comes first.

Please send the goods back within 14 days of your withdrawal notice. You pay the direct cost of returning them. You may inspect the item the way you would in a store; if it is handled beyond that, we may deduct the resulting loss in value.

Model withdrawal form

To: Aisha web store, Bauskas iela 8, Rīga, LV-1004, Latvia – toxtamurodovagulshodaa@gmail.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ____
Ordered on ____ / received on ____
Name of consumer(s): ____
Address of consumer(s): ____
Signature of consumer(s) (only if this form is sent on paper): ____
Date: ____

Full policy: Refund policy.